Springs Garage (based in Edburton) respects your privacy. This policy explains how we collect, use, store and protect personal information when you contact us, book services, use our website or otherwise interact with us.
Data we collect
- Contact details: name, address, phone number, email.
- Vehicle information: make, model, registration, VIN, service history and fault details.
- Service records: work carried out, parts used, invoices and payment details (card details processed via a secure provider — we do not store full card details).
- Booking information: appointment times, pick-up/delivery details and courtesy car use.
- Communications: messages, emails, phone call logs and any feedback or complaints.
- Website data: IP address, device/browser information, pages visited and cookies (see Cookies section).
How we use your information
- To provide and manage vehicle servicing, repairs, MOT preparation and other garage services.
- To communicate booking confirmations, reminders, estimates and invoices.
- To process payments and warranty or insurance claims.
- To improve our services, maintain service records and for fraud prevention.
- To comply with legal or regulatory obligations.
Lawful basis for processing If you are in the UK/EU, we rely on one or more of the following lawful bases: contract performance (to provide booked services), legitimate interests (business administration, security, fraud prevention), consent (marketing communications where applicable) and legal obligations (record keeping, tax).